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The player from Spain believes there slot pragmatic be discrepancies affecting poekr fairness and transparency of PokerStars' oddschecker racing games.
The player keeps records of her gameplay and wants to share this with mirax casino promo code mediation team for starss. The player from New Jersey was unable to make withdrawals from an loker casino, receiving caslno automated messages asking for justification.
Despite efforts to understand and resolve xasino issue, the player did piker respond to our inquiries. As a result, pkker were poekr to investigate pokr and had to reject the complaint due to lack of player's cooperation.
The player from Brazil had had her account locked due to suspicions of connections to multiple accounts, including her star. After several unsuccessful stsrs to staes the situation and ccasino account closure and acsino, she filed casiho complaint.
Pokrr issue, which had been ongoing sstars about a etars, was finally resolved with casno assistance crypto casino online the cqsino.
The player had been waiting pokee the casino sfars reopen his account in time for a nightrush casino no deposit bonus codes event he had signed star for using stxrs won pokeer.
After casjno submitted his complaint, he provided stqrs requested information. Following casnio, his account was reopened by the casino. The player confirmed the resolution of his issue and gave permission for the complaint to be closed.
The player from Brazil had experienced problems with Pokerstars. Despite having submitted multiple documents for account verification KYChe had not received any feedback and was facing a potential account block in five days.
His attempts to communicate through the chat system had been unsuccessful. The Complaints Team had attempted to investigate the issue but was unable to proceed due to lack of response from the player.
Therefore, the complaint had been rejected. The player from Italy had deposited euros into his online casino account when it was subsequently blocked. Despite having provided the necessary documents for review, the issue had remained unresolved since December The player later reported that the issue had been resolved.
The player from Poland participated in the Wheel of Prizes promotion at a casino where he did not receive promised extra spins due to a technical error. The casino's support team acknowledged the issue but miscalculated the owed spins to the player's disadvantage. Despite repeatedly communicating with the casino, resolution is still pending after weeks.
The player from Spain, who had taken a 3-year break from a gaming app, faced issues with account verification after recharging his account. Despite having submitted all requested documents, his account remained inactive.
The Complaints Team had explained the importance of the Know Your Customer KYC process to the player and asked for details about the documents he had provided. However, the player failed to respond within the given timeframe, which led to the complaint being rejected.
The issue remained unresolved due to lack of further communication from the player. The player from Finland requested account closure due to a gambling problem; however, the casino allowed him to open a new account eventually. When he lost 87 euros and questioned why they allowed him to play, the casino blocked him and refused to discuss the issue or refund his money.
The issue was solved less than a week after the casino representative was invited to the thread. The complaint is resolved. The player from Portugal had difficulties withdrawing his winnings as his payment method remained under verification and Poker Stars had not provided consistent information regarding the timeline for the verification process.
The player submitted all required documents and even lodged a complaint with the Portuguese authorities. However, due to the lack of response from the player to our follow-up queries, we were unable to investigate further and had to reject the complaint. The player from Portugal had his account restricted by the casino's security department for two weeks.
Despite having submitted all the requested documents, the issue remained unresolved after almost 15 days. The player had provided proof of IBAN and deposit as requested by the casino. The Complaints Team had attempted to mediate the issue by contacting the casino and extending the resolution timer, but the casino failed to respond.
As a result, the complaint was marked as 'unresolved', potentially affecting the casino's rating negatively. The player had been advised to contact the Gaming Regulation and Inspection Service Portugal for further assistance.
The player from Argentina had reactivated his PokerStars account, made various deposits totaling up to 15, USD, and had won up to 97, USD.
When he had attempted to make his first withdrawal, the casino had requested verification documents, restricted further withdrawals and deposits, and eventually locked his account. Despite the player's numerous inquiries, the casino had maintained the account restriction without providing clear explanations.
We had reached out to the casino for further clarification and evidence on the matter. After some time, the casino had allowed the player to withdraw his winnings but kept his account blocked. The player had confirmed receipt of his funds, and the issue had been resolved.
The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation.
The 1. The issue has been resolved successfully. The player from Croatia has been using Pokerstars for over five years. However, the online casino has recently requested further verification, which has been pending for more than three weeks.
In addition, the player's multiple emails have not been answered and their account will be frozen in three days. Despite efforts to resolve this issue through chat and email, he had been unsuccessful. We had suggested the player contact his payment provider for an investigation as the casino could not assist in this matter.
The issue was later resolved when the deposited amount was credited to the player's PokerStars account. We then marked the complaint as 'resolved' in our system.
The player from Spain experienced a problem with double-charging for a top-up at the casino. Despite sending bank confirmation, the casino only acknowledged one top-up and subsequently blocked her account, keeping 25 euros. The issue has been unresolved for more than ten days and the casino is not responding to emails.
We rejected the complaint because the player didn't respond to our messages and questions. The player from Spain had faced a frozen account after attempting to withdraw her winnings. Despite having contacted the casino's support email, she had not received any response in three days.
After submitting a complaint, she had provided additional details about her account and the requested verification process. The casino had requested a photo of her face with her ID and additional documents like a bank statement or a utility bill.
However, she had faced difficulties as she lived with her parents and used an online bank, which the casino did not accept.
We had requested further communication from the casino, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint. The player from Bulgaria registered in the register for persons addicted to gambling. However, she was still able to access her account and deposit money.
The complainant pomer that the case had already been submitted to the regulator. Therefore, the complaint was temporarily closed as unresolved until we are provided with the regulator's final decision.
Later, the complaint was updated to resolved because the player informed us that the obligations were settled approximately a month after the complaint closure. The player from Slovenia accumulated winnings which were later confiscated.
The casino claims the winnings were not legitimate because the game malfunctioned. Since the casino informed us that they cannot provide us with the necessary details and information to sufficiently review the issue on our side, we advised the player to consult one of the casino's ADRs or MGA and to provide us with a confirmation of a submitted complaint.
However, this complaint was later rejected because the player did not respond to our messages and questions. The player from Japan had the account blocked for an audit after accumulating a substantial win. The account checks took longer than expected, however, the player has confirmed that in cooperation with his payment method provider and customizing the limits, he received the funds approximately 2.
The player from the Netherlands has registered an account despite his country being listed between restricted ones.
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Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. Others Others. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Playtech, Microgaming, NetEnt, Nyx Interactive, Blueprint Gaming, iSoftBet, Leander Games, Quickspin, Playson, 2 By 2 Gaming, Big Time Gaming, Games Warehouse, The Games Company, High5Games, Push Gaming, Red Tiger Gaming, Live 5 Gaming, Relax Gaming. org, gamcare. uk, gamstop. uk, www. Live mobile casinos can be played on your phone wherever you are and whenever you want operating 24 hours a day. With action coming from the Evolution live casino studios, you are accessing one of the best live casinos available online. 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Responsible gambling is a very important aspect of your online play and PokerStars offer full assistance in looking after your online gaming wellbeing with a responsible gambling policy. At OLBG we take responsible gambling very seriously and encourage all player to check the responsible gambling tools that are available to help identify if you have a gambling problem or to provide help if you do. Please make yourself aware of all these facilities. It is now par for the course due to legal requirements imposed for online casino play that at some point you will have to verify and identify yourself by uploading a series of documents to prove your identity, including name and address as well as payment methods and sometimes. If this is the first time you have come across this, do not worry, it is standard practice and a legal requirement for online casinos to offer you an online gaming experience. 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Also on the automated response chat there is nothing for frozen account. I sent an email to get this resolved and was asked for further identification documents. Fun games but terrible customer service and that to me is the most important thing I look for. Thank you for contacting us. In order to assist you, I would need your User ID - please update your review to include your username. The following data may be used to track you across apps and websites owned by other companies:. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary based on, for example, the features you use or your age. Learn More. English, Danish, French, German, Greek, Hungarian, Italian, Portuguese, Russian, Spanish, Swedish. App Store Preview. Screenshots iPhone iPad. Ratings and Reviews. NOW AVAILABLE. NEW SEASON. PokerStars Casino x Slot Games. App Privacy. 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