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You are using an out of date browser. It may not display this or other websites correctly. You should upgrade or use an alternative browser. Casino Complaint spacecasino. uk confiscated £23, winnings. Thread starter Relentz Start date May 3, Relentz Newbie member.
Joined Oct 13, Location Uk. uk is a small casino that is registered in the UK and registered address is also in the UK, which means it is registered with the UKGC. They have a sisiter website spacecasino. com that has a Maltese address and registered with the MGA.
They are not mentioned on many if any forums like this. Although, I am certain they are a legitimate casino and just starting out? registered , I will eat my hat if they are a scam casino and have tricked me into believing they are registered with the UKGC. Anyway, to the reason I am here is to ask for your opinions to what my next options are.
I registered an account using my information that is Identical to what is on my official government documents, including the same address. The only things that may of varied are my email address and phone number which I usually just click what auto fill provides me.
I then deposited using a virtual card linked to Apple Pay to the sum of £ I then somehow managed to build my balance up to £23, over the next 12 hours of playing Joys of gambling when its going good.. I then withdrew my balance where I INSTANTLY received a request for more documents, from what I have read - this is a direct breach of their license with UKGC "A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.
This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation. I happily provided the documents requested, and was told they was all accepted and my account updated, apart from my passport not having a signature New UK passport - I then signed this and resubmitted it at the first opportunity.
I never received a response of 'this has been accepted' only a 'your documents have been submitted to the team for review' I then queried this which I received a response of "As a responsible gambling operator, Space Casino runs checks on our customer transactions to ensure that we know exactly who we are transacting with.
Whilst we are undertaking our checks, you will be restricted from accessing your player account. Following receipt of your documents we have taken the decision to close your player account permanently for a breach of the following terms and conditions: In order to be eligible to open an Account, you warrant that: 2.
In circumstances where you fail these checks or are found to be in breach of any of these Terms and Conditions, we reserve the right to close your account, withhold your balance and remove any free bets, bonuses and associated winnings.
The transactions on the bank statement will show as the following: £, £, £ and £ I am very confused with this and this is where I would love some advice on the next steps to take. The only casinos I have excluded from are LADBROKES and that was in protest of a bet.
how have I committed fraud. The ONLY thing after looking into every possible avenue is that the card I used IN MY NAME!
was used on a family members Iphone mines broken so I am currently using it whilst apple repair mine submitted his email address and address to their payment merchant. Spacecasino did ask me for a bank statement with the card on, which I provided and was told was accepted.
I am ALSO happy to travel to their head offices in London and give them whatever documents they require!! It honestly seems to me that they have broken numerous terms of their agreement with the UKGC and have found one TINY flaw Applepay which they are trying to use to not pay out my win.
To be able to accuse me of fraud their information has to be strong enough to stand up in court Right? I am honestly ready to start court proceedings as the evidence is solidly in my favour without going through ABAS I apologise for the frustrated rant. And any advice is appreciated.
Last edited by a moderator: May 3, SpinUk Meister Member PABnonaccred. Joined Oct 10, Location London. SpinUk said:. Click to expand Webzcas Winter is Coming! Staff member. Joined Mar 31, Location Block S25, South Stand, Ashton Gate, BS3. Hi Relentz, a quick check with the UKGC site, shows indeed that SpaceCasino is licensed by the Gambling Commission - You do not have permission to view link Log in or register now.
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For a better experience, please enable JavaScript in your browser before proceeding. You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser. Casino Complaint spacecasino. uk confiscated £23, winnings. Thread starter Relentz Start date May 3, Relentz Newbie member. Joined Oct 13, Location Uk. uk is a small casino that is registered in the UK and registered address is also in the UK, which means it is registered with the UKGC.
They have a sisiter website spacecasino. com that has a Maltese address and registered with the MGA. They are not mentioned on many if any forums like this.
Although, I am certain they are a legitimate casino and just starting out? registered , I will eat my hat if they are a scam casino and have tricked me into believing they are registered with the UKGC.
Anyway, to the reason I am here is to ask for your opinions to what my next options are. I registered an account using my information that is Identical to what is on my official government documents, including the same address.
The only things that may of varied are my email address and phone number which I usually just click what auto fill provides me. I then deposited using a virtual card linked to Apple Pay to the sum of £ I then somehow managed to build my balance up to £23, over the next 12 hours of playing Joys of gambling when its going good..
I then withdrew my balance where I INSTANTLY received a request for more documents, from what I have read - this is a direct breach of their license with UKGC "A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.
This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation. I happily provided the documents requested, and was told they was all accepted and my account updated, apart from my passport not having a signature New UK passport - I then signed this and resubmitted it at the first opportunity.
I never received a response of 'this has been accepted' only a 'your documents have been submitted to the team for review' I then queried this which I received a response of "As a responsible gambling operator, Space Casino runs checks on our customer transactions to ensure that we know exactly who we are transacting with.
Whilst we are undertaking our checks, you will be restricted from accessing your player account. Following receipt of your documents we have taken the decision to close your player account permanently for a breach of the following terms and conditions: In order to be eligible to open an Account, you warrant that: 2.
In circumstances where you fail these checks or are found to be in breach of any of these Terms and Conditions, we reserve the right to close your account, withhold your balance and remove any free bets, bonuses and associated winnings.
The transactions on the bank statement will show as the following: £, £, £ and £ I am very confused with this and this is where I would love some advice on the next steps to take. The only casinos I have excluded from are LADBROKES and that was in protest of a bet.
how have I committed fraud. The ONLY thing after looking into every possible avenue is that the card I used IN MY NAME!
was used on a family members Iphone mines broken so I am currently using it whilst apple repair mine submitted his email address and address to their payment merchant.
Spacecasino did ask me for a bank statement with the card on, which I provided and was told was accepted. I am ALSO happy to travel to their head offices in London and give them whatever documents they require!!
It honestly seems to me that they have broken numerous terms of their agreement with the UKGC and have found one TINY flaw Applepay which they are trying to use to not pay out my win. To be able to accuse me of fraud their information has to be strong enough to stand up in court Right?
I am honestly ready to start court proceedings as the evidence is solidly in my favour without going through ABAS I apologise for the frustrated rant. And any advice is appreciated. Last edited by a moderator: May 3, SpinUk Meister Member PABnonaccred. Joined Oct 10, Location London.
SpinUk said:. Click to expand Webzcas Winter is Coming! Staff member. Joined Mar 31, Location Block S25, South Stand, Ashton Gate, BS3. Hi Relentz, a quick check with the UKGC site, shows indeed that SpaceCasino is licensed by the Gambling Commission - You do not have permission to view link Log in or register now.
Joined Jun 15, Location Malta. Relentz said:. How was the payment accepted if a different address was used to the one registered on the account? thats not relevant, during a payment request for balance is made and if available, payment is completed and additional details are provided.
So they used a bunch of terms that you breached, how easy can you proof the opposite? Lets start with gamstop, can you request gamstop for proof of your registration with all the personal details you have provided to the casino?
If so, lets start there and request it. CC the casino, so they are aware of the communication that you, in that event, can not alter. If you used applepay, all i can tell you is the casino has little visibility. The only thing the casino can see is the masked card number connected the the apple account.
Thats easy for you to proof too. Fraud prevention is something else, especially if the whole family is played there. Did you request approval upfront for example?
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